DIY Supporting Flower Boxes in Forest Green & Gold

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer free shipping to most countries such as United Kingdom.(Free shipping over £60)

Delivery time = Process time ( order preparation )+ Shipping time.

Free Shipping:

• Cost: Free(Free shipping over £60)

• Process Time: 1-2 weeks

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

>>Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.

>>Learn more

About Product

1. How far in advance do these decorations need to be ordered? Are there any stock limits?

It is best to book early to ensure availability, especially during the busy wedding season. Certain specific decorations may be limited and need to be booked as soon as possible.

2.Does the decoration offer delivery and installation? Are there any additional charges?

Some suppliers offer delivery and installation services, and the cost may vary depending on the region and the complexity of the decoration. Make sure to consider these costs in your budget.

3. How to reasonably match wedding decoration products to make the wedding scene more beautiful?

The matching of wedding decorations should follow the principles of overall coordination, highlighting key points, and clear layers. You can match decorative products of different colors, shapes, and materials to create a rich visual effect. At the same time, be careful not to be too cumbersome or monotonous, and maintain a moderate decoration density and layering.